These Jada Platform Sdn Bhd (hereinafter referred to as “Jada” or the “Company”or “we” or “our”) Terms of Service (“Terms”) govern the terms and conditions in your (hereinafter referred to as “you” or “your” or the “Client”) use and access of our Services and any supporting services made available by us. By using, registering an account with us, or accessing the services through the website (www.jadaex.com), web console, or our mobile application (“Sites”), you accept and agree that you have read and understand our Terms and that you agree to be legally bound by them. We may modify these Terms at any time without prior notice. You should review the most current version of these Terms by visiting the Jada Sites and clicking the Terms of Service hyperlink located at the bottom of the page. These Terms are in addition to, and do not modify or supersede, any other agreements between you and Jada, including any customer or account agreements, and any other agreements that govern your use of information, content, tools, products and services available on and through the Jada Sites.

Nothing on the Jada Sites shall be considered a solicitation to buy or an offer to sell a security, or any other product or service, to any person in any jurisdiction where such offer, solicitation, purchase or sale would be unlawful under the laws of such jurisdiction. Jada does not serve customers in all US states and selected international locations.

The buying and selling of Digital Assets can be very risky. Digital Assets values can fluctuate substantially and unexpectedly with little or no warning, which may result in substantial or total loss of an investment. Digital Assets have been and continue to be subject to substantial market, security, legal and regulatory uncertainty. Jada does not own or control any of the software or security protocols that are used in connection with Digital Assets and their related asset networks and makes no guarantees regarding the security, functionality or availability of such protocols or asset networks.

‍In these Terms, the Company and Client shall be referred to individually as “Party” and collectively as “Parties”.

1. “Account” means an account established in the name of, or for the benefit of a Client, which shall include the ability to access and utilise our Services.
2. “Authorised Person” means a person nominated by Client and obtaining certain authorities consented by the Client.
3. “Client Data” means any or all of the following, and all copies thereof, regardless of the form or media: (i) Personal Information of Client or an Authorised Person; and (ii) any non-public data or information provided or submitted by or on behalf of Client or an Authorised Person as part of the Services.
4. “Security Interest” means any charge, pledge, lien, assignment, hypothecation, right of set-off or security interest or other encumbrance whatsoever or other security arrangement or agreement or any right conferring a priority of payment howsoever created or arising.
5. “Digital Asset” means a digital representation of value that may function as a medium of exchange, or medium for investment including non-fungible tokens (NFT) that may function as a medium for commercial transaction, and which is evidenced on, and can be electronically received and stored using, distributed ledger technology. For the avoidance of doubt, Digital Assets held by the Company for the Client are Client’s financial assets and are not assets of the Company.
6. “Jada” or the “Company” means Jada Platform Sdn Bhd, a private limited company incorporated in Malaysia and registered with the Securities Commission Malaysia (DAC/003/2024) as a Digital Asset Custodian.
7. “Representative” means any employees, officers, directors, representatives, contractors, and agents of a Party.
8. “Services” means the services related to the custody of Digital Assets and additional optional services provided by the Company under these Terms, including the Technology Platforms and electronic materials including data, text, images, graphics or other contents.
9. “Supporting Services” means services supporting the use of the Services, including access to the Company Representatives for support related to Account(s), training, etc.
10. “Technology Platforms” or “Platforms” means the technology platforms and application provided by the Company and made available to Client to access the Services and Account(s), including the Sites, APIs and any changes, improvements, extensions thereto or other versions thereof.be restricted from participating in certain site-related activities or accessing specific features of our services, and we may be unable to effectively provide our products and/or services to you or process your personal data for the relevant purposes as outlined in this Policy.

1. Eligibility
   • By accessing and using the Services, you represent and warrant that (i) you have full legal capacity and authority to enter into these Terms; and (ii) you have not previously been suspended or removed from using the Services. If you are entering into these Terms on behalf on a legal entity of which you are an authorised employee or agent, you represent and warrant that you have all necessary rights and authority to bind such legal entity. 
   • You are prohibited to use the Services if you are in, under the control of, or a national or resident of a trade or economic sanctioned country. Sanction countries include countries that are the subject of, without limitation of, (i) the United Nations Security Council Sanctions List designated as a “Specially Designated National” by the Office of Foreign Assets Control (“OFAC”) or (ii) placed on the U.S. Commerce Department’s “Denied Persons List” or (iii) entity as set out by the Ministry of Home Affairs under section 66B (1) of the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds From Illegal Activities 2001 [Act 613], or (iv) in the respective regulations promulgated by the Ministry of Home Affairs under section 66B (1) of the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds From Illegal Activities 2001 [Act 613] , as amended, supplemented or replaced from time to time. We maintain the right to select the market and jurisdictions to operate and may restrict or deny the Services in certain countries at our discretion. You represent and warrant that you are not in, or under the control of, or a national or resident of a trade or economic sanctioned country. 
2. Account Registration
   Each Client shall complete an application form, among other things, provide all such information as we may require, in our sole discretion, in order to comply with the applicable law or regulation. The Client must satisfy the Company’s account acceptance process, which includes but is not limited to, information necessary for the Company’s compliance with all applicable laws and regulations relating to AML process, know-your-customer/ know-your-business process (KYC/KYB), counter-terrorist financing, sanctions screening requirements, or any other legal obligations. The Company, at its sole discretion, may reject any application and decline to open an account to any client for any reason without notice or explanation. If you do not agree to these Terms, then you may not use the Services.  
   
3. Identity/Entity Verification and Due Diligence
   To prevent using the Services as a channel of money laundering or monetary support for terrorism, the Client is required to provide all the information requested by us for the purpose of identity verification, know-your-customer/know-your-business process (KYC/KYB), AML procedures, customer due diligence and any monitoring that may be required under any applicable law. You agree to provide complete and accurate information and agree to promptly update any information provided to us so that such information is complete and accurate at all times. If there is any reasonable doubt that any information provided by you is wrong, untruthful, outdated, inaccurate or incomplete, we shall have the right to send you a notice to demand corrections, remove relevant information directly or terminate all or part of the Services to you. We shall not be responsible for any expense or loss incurred by you in such situations. We take client due diligence obligations seriously and constantly strives to comply with relevant laws and regulations.  
   
4. Enhanced Due Diligence
   You agree to provide us with additional or other information, documents and/or materials about yourself or your business to us for the purpose of performing enhanced due diligence. We may, among other things, establish your source of wealth and funds for any transactions carried out in the course of your use of the Services.  
   
5. False Information
   You understand and acknowledge that, wilful or negligent submission of false or misleading information in connection with your application, or failure to timely update us with respect to material changes to your application information, may expose us to liability. You understand that this submission may result in costs to us, including but not limited to, the costs of defending against legal or regulatory actions brought by competent authorities, or civil and/or criminal monetary penalties. To the fullest extent of law, you agree that such costs as directly incurred by us as a result of your wilful or negligent submission of false or misleading information at account opening or at any time after becoming a client of us are an indemnifiable liability under these Terms.  
   
6. Account Logins
   You shall be responsible for the safeguarding and confidentiality of the acceptable device, personal identification numbers (PINs), biometrics and two-factor authentication application/tool to access our Services. We require multi-factor authentication to keep your Account(s) safe and secure. You are solely responsible for all of the activities including the improper or unauthorised use of the Account. 
   
7. Authorised Person
   Each Authorised Person represents and agrees on behalf of the Client, as well as his/her own behalf that he/she is fully authorised to execute all documents or otherwise complete the Company’s requirements in his/her capacity, has provided us all documents or other information necessary to demonstrate that authority and will provide other documents and complete other requirements as we may request from time to time. We may refuse to recognise such authorisation if, in our reasonable judgement, it appears to be incomplete or improperly executed. The Client shall be responsible for promptly notifying us of any changes to the identities or other information of its Authorised Person. We shall be entitled to rely on any instruction from an Authorised Person acting on behalf of the relevant Client.  
   
8. Account Security
   We are committed to maintaining the security of your assets with the highest standard. However, individual actions can pose various risks. It is important for you to be aware of the risks and take measures to minimise or mitigate them. By using our Services, you agree to keep your login details confidential and not share them with any third party. It is your responsibility to take necessary security measures to protect your account and personal information. In the event that you believe that your Account has been hacked, compromised or damaged, you must contact your Customer Success Manager or our customer support immediately and notify us as soon as possible via our email at support@jadaex.com and may request us to suspend, freeze or restrict your Account.
   
9. Third-party Verification
   You authorise us to make enquiries, whether directly or through third parties, that we consider necessary to verify your identity or protect you and/or us against fraud or other financial crime, and to take action we reasonably deem necessary based on the results of such enquiries. By these enquiries, you acknowledge and agree that your personal information may be disclosed to agencies and that these agencies may respond to our enquiries. 

1. Access
   To access your Account or the Services, you must have the necessary acceptable devices with internet connection. Your Account or the Services can be accessed directly through the Technology Platform or by such other mode of access as we may prescribe from time to time. The use of the Technology Platform may be subject to additional terms and conditions as may be prescribed by us. 
   
2. Deposits and Withdrawals
   In order to complete a transaction, you will need sufficient funds in your Account. We may not support all funding methods at all times. You are solely responsible for your use of any external account, provider or service used to transfer funds to your Account. The timing associated with any deposit or withdrawal will vary and depend on the performance of third parties unrelated to the Company. You agree and understand that in certain situations, Digital Assets deposits and withdrawals may be delayed in connection with downtime, congestion or disruption to a network. We shall not be responsible for damages resulting from any failure or delay in funding the Account by you or third parties.
   
3. Digital Asset Custody
   We store your Digital Assets in a custody account secured by us. The Company will custody the Digital Assets in segregated addresses under the Client’s name or Accounts established for the benefit of the Client. We do not commingle the assets belonging to the client with those of other clients. The Digital Assets stored in your Account are pursuant terms entered into by and between you and the Company.  
   
4. Security Interest
   You agree that all Digital Assets in our custody shall be subject to a general lien and/or security interest in favour of Jada for the discharge of all or any indebtedness and other obligations owed to us. You shall not be entitled to withdraw or dispose any Digital Assets held by us pending the repayment or the satisfaction in full to us of any indebtedness or obligation to us. We reserve the right, without any notice to you (before and after demand), regardless of any settlement of account or any other matter, to combine, consolidate or merge all or any of your accounts, including accounts in your name jointly with any other person (of any other nature whatsoever and whether subject to notice or not and in whatever currency). We reserve the right, after giving you seven (7) days’ notice to transfer or set off any debts in such accounts in or towards the satisfaction of any of your liabilities to us, whether actual or contingent, primary or collateral, joint or several. Where any of your liabilities are contingent, we reserve the right to set-off and transfer any sum credited to your accounts towards the satisfaction of such contingent liabilities. In the event that your actual liabilities are less than the amount so set-off, we will refund the surplus to you. Where any of your accounts are maintained in a currency other than the currency of the liabilities including but not limited to cryptocurrencies and fiat currency, we may convert them into the currency of the liabilities at our own prevailing rate.
   
5. Supported Digital Assets
   Our Services are available only in connection with those Digital Assets that we support, and this may change from time to time. Under no circumstances should you attempt to use your Account to store, send, request or receive Digital Assets in any form that we do not support. We assume no liability or responsibility in connection with any attempt to use your Account for Digital Assets that we do not support. You acknowledge and agree that the Company bears no responsibility and is not liable for any unsupported asset that is sent to a wallet associated with your Account. The list of supported digital assets can be found at our website www.jadaex.com.
   
6. Managing Your Keys
   We use FIPS 140-2 Level 3 certified Hardware Security Modules (HSMs)to securely store your private keys which is physical tamper-resistant and requires identity-based authentication and separation between critical security parameters.
   
7. Wallets
   The Digital Asset wallets enable you to store, track, transfer and manage your balances of supported Digital Assets. Your wallets and your Digital Asset transactions are your responsibility. We cannot cause transactions transferring Digital Assets from your wallets except in conjunction with an instruction from you to us.  
   
8. Transactions
   We will process the transactions in accordance with the instructions we receive from you and any instructions sent from your Account is deemed to be authorised and is binding on you. You should verify all transaction information prior to submitting instructions to us. We do not guarantee the identity of any user, receiver or requestee or other third party and we will have no liability or responsibility for ensuring that the information you provide is accurate and complete. The Client’s instruction shall not be considered to be received by the Company unless and until it has been received by the Company’s server.
   
9. Authorisation and Cancellation of Transactions
   By selecting the ‘Confirm’, ‘Submit’ or ‘Approve’ button on the Platforms, you are authorising us to initiate the transaction. You cannot cancel, reverse, or change any transaction or requests after reaching a quorum marked as processing, confirming or completed that have been broadcast to the relevant blockchain network. You are responsible for maintaining an adequate balance and/or sufficient Digital Assets in your wallet to avoid insufficient funds or Digital Assets.
   
10. Entitlements
    The Company may, at its discretion, support or decline to support the claiming and receiving of entitlements accruing to the Client from the Digital Assets held on their behalf. These entitlements may include, but are not limited to, staking rewards, airdrops, or other benefits arising from the ownership of such Digital Asset. The decision to support or not support the claiming of entitlements shall be made on a case-by-case basis, considering factors such as the nature of the Digital Assets, applicable regulations, and the Company’s operational capabilities. The Client retains full legal and beneficial ownership of the Digital Assets held under custody.
    
11. Responsibility
    We assume no responsibility for the operation of the underlying software for blockchain protocols or Digital Asset networks, and we are not able to guarantee the functionality and/or security of network operations. You acknowledge and accept the risk that underlying software protocols relating to any Digital Asset you store in your wallet may change. We are not responsible for the operation of the underlying protocols and any loss of value you may experience as a result of such change.  
    
12. Fees
    • Service Fees: The Client shall pay to the Company, as and when monies are due to the Company, or upon the Company’s demand in all other cases, all fees, costs and charges owing by the Client to the Company referable to any Account or Services provided to the Client, at such rates as the Company may from time to time determine. The Company reserves its rights to vary or modify the prevailing rate of charges or fees. If the Client continues to make use of the Services, the Client shall be deemed to have agreed to such revised rates or charges or fees.
    • Network Fees: Each transaction is subject to a network fee. The applicable network fee will be displayed to you on the Platform prior to your transaction confirmation. The network fee is paid to the network validators for processing and subject to change depending on the network activity at the time of transaction broadcast. The Company does not profit from the network fee; however, the stated network fee and the actual network fee charged may vary depending on the gas limit selected.
    • All interest, fees and other charges are exclusive of any goods and services tax or any other applicable sales tax which shall be borne by and separately charged to the Client. The Company shall be fully entitled to debit any Account of the Client in respect of any and all payments due to the Company at such time and in such manner as the Company may determine. 

1. You may cancel or terminate your Account by contacting us with 30 days’ advance notice. Following cancellation or termination of your Account, you bear the responsibility for providing instructions regarding the disposal of the Digital Assets therein. You shall not be charged any fees for cancelling or terminating your account, however, you shall be liable for all associated fees and charges accruing up to and including the date of said disposal. In the absence of disposal instructions for Digital Assets within your Account following cancellation or termination, your Digital Assets may become irretrievable after a period of ninety (90) days.  
2. We may suspend, restrict, or terminate your access to any, parts of or all of our Services and/or deactivate or cancel your Account, without reason and without notice where there is a breach of our Terms. You acknowledge that our decision to take certain actions may be based on confidential criteria that are essential for the purposes of our risk management and security protocols. You agree that we are under no obligation to disclose the details of such risk management and security procedures to you.  
3. In the event that your Account is suspended or terminated, we reserve the right to cancel all pending transactions or refuse to complete a transaction associated with your Account.

1. Intellectual property rights means, with respect to any thing, material or work (hereinafter, a “Work”): any and all (i) copyrights, trademarks, trade secrets and any other intellectual property and proprietary rights and legal protections in and to such Work anywhere in the world including but not limited to all rights under treaties and conventions and applications related to any of the foregoing; (ii) all patents, patent applications, registrations and rights to make applications and registrations for the foregoing; (iii) all goodwill associated with the foregoing; (iv) all renewals, extensions, reversions or restorations of all such rights; (v) all works based upon, derived from, or incorporating the Work; (vi) all income, royalties, damages, claims, and payments now or hereafter due or payable with respect thereto; (vii) all causes of action, either in law or in equity for past, present or future infringement based on the Work; (viii) rights corresponding to each of the foregoing throughout the world; and (ix) all the rights embraced or embodied therein, including but not limited to, the right to duplicate, reproduce, copy, distribute, publicly perform, display, license, adapt, prepare derivative works from the Work, together with all physical or tangible embodiments of the Work.  
2. You agree not to copy, transmit, distribute, sell, license, reverse engineer, modify, publish, or participate in the transfer of, sale of, create derivative works from, or in any other way exploit any of the Work related to the Services, including for any purpose competitive to us or any commercial purpose, in whole or in part.
3. We and our licensors own and retain all rights, title and interest in and to the Platforms and all related content, material and information. Save for the right to access and use the Services through the Platforms as provided in these Terms, any other use of the Platforms is expressly prohibited. You agree not to copy, transmit, distribute, sell, license, decompile, reverse engineer, modify, publish, or participate in the transfer of sale of, create derivative works from, or in any other way exploit the Platforms or any of the contents, information and materials (including but not limited to all logos, trademarks and registered marks identifying us or third parties) available on, or related to, the Platforms, in whole or in part.

1. Please refer to our Privacy Policy for information on how we collect, use or disclose your information and personal data. You acknowledge and agree that your use of the Services is subject to our Privacy Policy.  
2. We may report your financial account information to Inland Revenue Board of Malaysia (IRB) as required under Section 132B of the Income Tax Act 1967, Income Tax (Automatic Exchange of Financial Account Information) Rules 2016 and Income Tax (Automatic Exchange of Financial Account Information (Amendment) Rules 2017.

From time to time and without notice, we may engage third-party service provider(s) to facilitate and support the Services. In addition to these Terms, you agree to comply with any and all terms and conditions as may be imposed by any and all such third parties in connection with the use of such third-party service(s). If you do not comply with any such terms and conditions imposed by these third parties, then you may be restricted to certain Services. Under no circumstances shall we be responsible or liable to you or any Authorised Person for any direct or indirect losses, damages or costs by reason of, or arising from, or as a consequence of your breach of any terms and conditions that may be imposed by any and all such third parties. 

1. Indemnification
   You agree to indemnify, and hold us, our affiliates and service providers, and each of our, or their respective officers, directors, agents, employees and representatives, harmless from and against any and all losses, damages, claims, demands, expenses and costs (including all attorneys’ fees and any fines, fees, or penalties imposed by law or any regulatory authority)  arising out of or related to (a) your use of our Services; (b) your breach of, and/or our enforcement of, these Terms; or c) your violation of any law, rule or regulation, or the rights of any third party during, or through, your use of our Services.  
   
2. Limitations of Liability
   Under no circumstances shall the Company, its affiliates or service providers, or any of its or their respective shareholders, members, directors, officers, employees, attorneys, agents, representatives, suppliers or contractors be liable to you for any indirect, incidental, special, punitive, or consequential losses or damages (including but not limited to costs, liabilities or expenses) whether in contract or tort, or otherwise which you may suffer, even if any of the foregoing parties have been advised as to the possibility of such losses or damages.
   Nothing in these Terms shall limit our liability to the extent of a final judicial determination that such damages were a direct result of our fraud, fraudulent misrepresentation, gross negligence, or deliberate misconduct. Except for the foregoing, the aggregate liability of the Company for any and all claims arising out of or related to these Terms shall not exceed the total fees paid by you to the Company under these Terms during the twelve months immediately preceding the event giving rise to the claim.
   The Company will not be liable to you or anyone else for any consequential, incidental, special, direct or indirect damages (including but not limited to loss of profits, trading losses or damages) that result from use or loss of use of Jada Sites, or any inconvenience or delay. This is true even if Jada has been advised of the possibility of such damages or losses.
   Notwithstanding the foregoing, in no event will the aggregate liability of the Company, its affiliates, shareholders, members, directors, officers, employees, attorneys, agents, representatives, suppliers, service providers or contractors related to any Services offered by or on behalf of the Company, any performance or non-performance of the Company’s Services, or any other product, whether under contract, statute, strict liability or other theory, exceed the total fees you paid to the Company under these terms during the twelve months immediately preceding the event that led to the claim.
   
3. In no event shall we, our affiliates or service providers, or any of our or their respective officers, directors, agents, employees or representatives, be liable for any of the following types of loss or damage arising under or in connection with these Terms or otherwise:
   • any loss of, or damage to, reputation or goodwill; any loss of business opportunity, customers or contracts; any loss or waste of overheads, management or other staff time; or any other loss of revenue or action or anticipated savings, whether direct or indirect, even if we are advised of or knew or should have known of the possibility of the same;
   • any loss of hardware, software or data and/or any corruption of data; including but not limited to any losses or damages arising out of or relating to any inaccuracy, defect or omission of digital asset price data; any error or delay in the transmission of such data; and/or any interruption in any such data; 
   • any damages or interruptions caused by any computer viruses, spyware, scareware, trojan horses, worms or other malware that may affect your devices, or any phishing, spoofing or other attacks; or
   • any loss or damage whatsoever which does not arise directly as a result of our breach of these Terms, whether or not you are able to prove such loss or damage.  
4. No Warranties
   The Services and Technology Platforms are provided on as “as is” and “as available” basis, with no further implications, representation, warranty, condition or undertaking of any kind in particular the implied warranties of title, merchantability, fitness for a particular purpose and/or non-infringement. We do not make any promises that access to the Technology Platforms, any of the Services, or any of the materials contained therein, will be continuous, uninterrupted, timely, or error-free.
   We do not warrant that the Jada Sites will meet your needs, or that it will be uninterrupted, timely, or error-free. Jada also makes no warranty that the results obtained from the use of the Jada Sites will be accurate or reliable, or that the quality of any products, services, information, or other material purchased or obtained by you through the Sites will meet your expectations.
   
5. Our Services and Technology Platforms are not intended to provide specific investment, tax, legal or investment advice or to make any recommendations about the suitability of any investments or products for any particular investor. You should seek your own independent financial, legal, regulatory, tax or other advice before making an investment.
   
6. Force Majeure
   We are not liable for any breach of these Terms, including delays, failure in performance or interruption of Services, where they arise directly or indirectly from abnormal and unforeseeable circumstances beyond our control, the consequences of which would have been unavoidable despite all effects to the contrary, nor are we liable where the breach is due to the application of mandatory legal rules.
   The Company will not be liable to you or anyone else for any loss resulting from a cause over which the Company does not have direct control. This includes failure of electronic or mechanical equipment or communications lines (including telephone, cable and internet), unauthorised access, viruses, theft, operator errors, severe or extraordinary weather (including flood, earthquake, or other act of God), fire, war, insurrection, terrorist act, riot, labour dispute and other labour problems, accident, pandemic, emergency or action of government.

1. We do not guarantee that the Technology Platforms will be available without interruption, and we do not guarantee that any transaction will be executed or accepted or that your Account will be accessible. The Technology Platforms may become degraded or unavailable during certain times. We may suspend access during scheduled or unscheduled system maintenance or upgrades and modify the Services at any time. The Company will use commercially reasonable efforts to provide advance notice of scheduled system maintenance. This may result in limitations on access to your Account or the Services, including the inability to initiate or complete transactions and may also lead to support response time delays. Please note that our customer support response times may be delayed.  
2. Under no circumstances shall we be liable for any alleged damages arising from service interruption.
3. The Technology Platforms content may not always be entirely accurate, complete or current including technical inaccuracies or typographical errors. The information on the Technology Platforms may change from time to time without notice. Accordingly, you should verify all information before relying on it. All decisions based upon such information shall not be the responsibility or liability of the Company.  
4. We shall not be liable for the unavailability of the Technology Platforms arising from the Client’s failure to update the Technology Platforms that was communicated to you by us.  
5. Links to third party materials, including without limitation any websites, may be provided but not controlled by us. You acknowledge and agree that we are not responsible for any aspect of the information, content, or services contained in any such third-party materials accessible or linked to or from the Technology Platforms.  

1. Identification and Disclosure of Conflicts
   The Company acknowledges that potential or actual conflicts of interest may arise in the course of providing custody services. In compliance with regulatory guidelines, the Company commits to transparently disclosing to customers:
   i) any specific services or business practices that may give rise to conflicts of interest; and
   ii) any nature and scope of the identified conflicts of interest.
   
2. Risks Associated with Conflicts of Interest
   The Company will clearly communicate the risks associated with any identified conflicts of interest to ensure that customers can make informed decisions regarding their interactions with the Company.
   
3. Mitigation Measures
   The Company has established and will maintain robust measures to prevent or mitigate conflicts of interest, including:
   i) implementing governance frameworks, controls, and procedures to manage identified conflicts; and
   ii) conducting periodic reviews to identify and address emerging conflicts of interest.
   The Company is committed to maintaining transparency and fairness in its operations and will continuously assess and update its measures to manage conflicts of interest effectively.
   
4. Residual Risks
   Where the Company determines that certain conflicts of interest cannot be fully prevented or mitigated, customers will be informed of the residual risks and their potential impact.

It is your responsibility to comply with the local laws related to the legal use of the Services in their jurisdiction, as well as other applicable laws and regulations. You acknowledge and confirm that your funds and Digital Assets come from legitimate sources and not from illegal activities. We may require you to provide information and materials as per relevant laws or government orders to verify the legality of the sources and use of your funds and Digital Assets.

If you have any feedback, questions or complaints, please contact us via our email at support@jadaex.com. When you contact us, please provide us with your entity name, email address, and any other information that we may need to identify you, your Account and the transaction.
Customer Service Business hours: Monday to Friday 9 AM – 6 PM (Excluding weekends and public holidays)

1. Taxes 
   Client shall be liable for all taxes relating to any Digital Assets held on behalf of Client or any transaction related thereto. Client shall remit to the Company the amount of any tax that the Company is required under applicable laws (whether by assessment or otherwise) to pay on behalf of, or in respect of activity in the Account of Client. You may access your transaction history through the Platforms.
   
2. Forks
   We are not responsible for any change in the consensus rules of a network for a Digital Asset (“Fork”) of a Digital Asset (hereinafter referred to as “Forked Digital Asset”) and are not liable for any loss in value of the Digital Assets held by us on your behalf as a result of any Fork or otherwise. It is your responsibility to ensure awareness on any anticipated or upcoming operational or systemic changes in a Digital Asset and you must carefully consider publicly available information as well as information provided by us, if any, in determining whether to continue to use an account with us in connection with a Forked Digital Asset. In the event of a Fork of a Digital Asset, we will use reasonable efforts to investigate the technical and operational feasibility of providing services with respect to Forked Digital Assets and will act in accordance with our policy which may be supplemented or modified by us from time to time at our sole discretion; provided that we retain the right, at our sole discretion, to determine whether or not to support (or cease supporting) each Forked Digital Asset.
   
   • “Hard” forks and airdrops result in the creation of new digital assets, but do not necessarily create value. Digital assets that result from hard forks or airdrops may not be available to customers of Jada.
     
   • A “hard fork” is a fork that changes the consensus rules of the network in a non-backwards compatible way. Hard forks, including those with widespread community support, require updates to software.
     
   • A “soft fork” is a fork that changes the consensus rules of the network in a backwards compatible way. These forks are voluntary; using the fork’s new features is an option, but not a requirement, that can be taken into account by users of the network.
     
   • A “51% attack” can occur when a fork does not change the “proof of work” function, and one of the resulting forks has a significantly higher hash rate than the other. In such circumstances, miners who switch their hash rate temporarily to the minority chain are able to reverse transactions, which can result in losses.
     
   • A “replay attack” occurs when the fork does not change the transaction format so that a transaction is valid on both chains. Some forks have chosen not to implement replay protection, and others have chosen to implement new transaction signing mechanisms that avoid movement of funds on both chains when a user intended to move them on only one chain.
     
   • An “airdrop” is a general term for a new coin or fork that imports addresses from another coin. It is a way to distribute assets to users of a network without conducting a sale.
     
   • The “address” on a blockchain is a “payment instruction” and generally contains a unique identifier that identifies the coin (e.g. starts with 1 or 3 for bitcoin addresses).
     
   • A “chain reorganisation” can occur when a hard fork does not change its proof of work function, and one side has more hash rate than the other initially but that hash rate moves to another fork after the fork activates. This can reorganise the minority chain deposits received even before the fork, and is the reason why exchanges may pause operations for a period of time before a fork is deployed.
     
   • In light of the foregoing, a hard fork can be considered an attack on the user’s key management policies and introduces additional risks. In connection with the occurrence or anticipated occurrence of a fork, Jada may suspend operations (with or without advance notice) while it evaluates the consequences of a fork and determines which chain resulting from the fork it will support as an Eligible Asset under this policy.
     
   • Jada is not responsible for hard forks or soft forks, any of which may result in material changes to the value or functioning of a digital asset.
     
   • Jada may, but is not required to, implement the features of future soft forks of digital assets.
     
   • In the event of a hard fork of a digital asset, Jada will determine in its sole discretion which branch of the blockchain it will support, and Jada is under no obligation to support any other forks or versions of digital assets. Jada will use reasonable efforts to notify its clients of hard forks that, in its sole discretion, may result in a material change to a network for the related digital asset; however, it remains the responsibility of the Client to make itself aware of hard forks and their consequences. In determining whether or not to support a fork and provide services with respect to the related digital asset as an Eligible Asset under this Terms of Service, Jada will evaluate various technical and market considerations that it determines to be relevant at that time. Those considerations could include, but are not limited to, the following:
     • technical attributes of the fork (i.e. changes in proof of work function and/or address format; replay protection);
     • timing of the announcement and implementation of the fork;
     • support of the new asset from development teams;
     • treatment of new asset by leading trading venues;
     • price and trading volumes; and
     • regulatory and tax considerations.
   • A decision by Jada is not required to be based on the factors set forth above and could include other considerations that Jada determines to be relevant at the time. Jada will use reasonable efforts to allow customers within a prescribed period of time to withdraw digital assets that are created as a result of a hard fork or airdrop and that Jada determines not to support; however, it is not required to do so.
3. Restriction on Creation of Security Interests
   You shall not create, permit, or allow any security interests, lien, or encumbrance over the Digital Assets held in custody by us, except in favour of Jada, unless expressly agreed to in writing by us.
   
4. Notices
   Any notice, report and other communication to be given by the Company to the Client in connection with these Terms and the Services shall be sent by email to the Client’s email which is registered with the Account. Any notice shall be considered to have been received and effective on the date on which it is sent.
   
5. Entire Agreement
   These Terms includes all appendixes referenced herein, constitutes the entire agreement and understanding of the Parties with respect to the matters herein set forth.
   
6. Headings and Subheadings
   Section headings in these Terms are for convenience only and shall not govern the meaning or interpretation of any provision of these Terms.
   
7. Amendments
   We reserve the right to make any amendments, supplements or replacements to the Terms by uploading the revised Terms on https://jadaex.com/terms-of-service/ at any time. Any and all modifications or changes to these Terms will be effective immediately upon being published on https://jadaex.com. The most up-to-date version of the Terms will be made available on https://jadaex.com. As such, your continued use of Services act as an acceptance of the amended Terms. If you do not agree to any modification, you may terminate the Service and close your Account.
   
8. Assignment
   You may not assign any of your rights under these Terms or delegate your performance under these Terms to anyone else. We shall have the rights to transfer or assign our rights, licenses, interests and/or our obligations at any time, including as part of merger, acquisition or other corporate reorganisation involving the Company, provided that this transfer does not materially impact the quality of the Services you receive.  
9. Severability
   If any provision or any portion of the provisions of these Terms will be held to be invalid, illegal or unenforceable for any reason by a court of competent jurisdiction, such invalidity, illegality or unenforceability shall not affect the validity and enforceability of any other legal and enforceable provisions hereof, which shall be construed as if such illegal or unenforceable provision or provisions had not been inserted herein, unless the severance of such illegal or unenforceable provisions would or shall destroy the underlying business purposes of these Terms.
   
10. Survival
    Any expiration or termination of these Terms will not affect any accrued claims, rights or liabilities of the Parties, and all provisions which must survive to fulfil their intended purposes, or by their nature are intended to survive such expiration or termination will survive, including Sections 4-8, 11 and 13.
    
11. Governing Law and Jurisdiction
    These Terms are governed by and construed in accordance with the Malaysian Laws. The courts of Malaysia have non-exclusive jurisdiction to hear and decide any suit, action or proceedings, and to settle any disputes, which may arise out of or in connection with these Terms, and the Client waives any objection to the proceedings on the ground that the proceedings have been brought in an inconvenient forum.
    
12. Relationship
    You hereby agree that the Company, in providing the Services, has not acted and is not acting as a fiduciary of you or a professional advisor to you and has not provided and does not provide to you, recommendations or advice with respect to particular investment decisions or advice of any other nature.